FAQ's For Buyers

FAQs for Buyer(s)

How do I signup/register myself?

You can click on the top right corner of the portal, www.IndiGalleria.com. After that click on "Create Account" to register. You can also use your Facebook or Google social media account to create a log in.

How do I place an order on IndiGalleria.Com?

Placing an order on IndiGalleria.com is a simple three-step process. Step 1: Click on the "Add to Cart" icon next to any work you like. The artwork will then be added to the cart. Step 2: Click on "Checkout" when you are ready to make the payment. Fill in the details like Address, Phone number, etc. Step 3: Click on "Pay Now" to make the payment where you select the payment method and make the payment.

What is an Authenticity Certificate?

An ‘Authenticity Certificate’ is a certificate of authority by the artist. It proves that the artwork is an original and unique work of art by the artist. We at IndiGalleria ensure that all artworks sold are authentic and original.

I need help choosing the right artwork, can you help?

Of course, we at IndiGalleria make sure that you get the best services whenever you want. We have a dedicated art advisory team that is available via email to help you. We are just a click away. You may write to us at info@IndiGalleria.com.

How long will it take to receive my order?

Our endeavor is to ensure that you get your work asap once you have bought it. Generally, it depends upon your location, but the maximum time that we take is 10 - 15 working days (excluding local statutory holidays). We also keep you notified via email &/or SMS at every processing stage. In case you have any questions on this, you may write to info@IndiGalleria.com.

I have received my artwork but it's damaged what should I do now?

We at IndiGalleria make sure that every artwork goes through strict quality testing before getting shipped out to customers. We will send a short close-up video of your artwork while packing to show as proof that the artwork is in pristine condition without any damage. However, if you still receive damaged artwork please write to info@IndiGalleria.com for our immediate response and action.

Will I get my artwork framed?

Everybody has their own taste when it comes to framing an artwork, which is why we at IndiGalleria send artwork in a rolled form. There may be a few artworks that are shipped as framed. However, if you still need any support in terms of framing options, you may write to us at info@IndiGalleria.com

Who do I contact if I have any questions?

All the options have been provided on the Contact Us page on our website.

Is it safe to make the payment online?

Your safety and security are of prime concern to us. That is why we don't encourage our customers to share their bank or credit card details either on the IndiGalleria website or with any of our team members. We have PayPal as our payment gateway partner. They use state-of-the-art technology to enable payments /online transactions and have highly secure servers.